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Internal product champions are critical to enterprise resource planning implementation success, leveraging managerial know-how and internal connections to lay the groundwork for user adoption. For this reason, it is essential that manufacturers carefully select their ERP product champions. Here are three qualities that often lead to success in the role:

Technology savviness is, of course, an essential characteristic. Product champions must understand how to collect and analyze product requirements, and oversee system testing activities. Managerial prowess is also key, as the vast majority of product champions supervise specific pieces of the ERP implementation process. Finally, social awareness, in the context of office environments, is especially important due to the fact that the product champion must act as a liaison between IT and other departments.

Manufacturing firms that take these characteristics into consideration when recruiting ERP product champions are likely to come across candidates who can get the job done.

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